Privacy & Data Protection Policy

Effective Date: October 17th, 2024

Last Updated: january 7th, 2025

At Sunshine Adventures, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy & Data Protection Policy explains how we collect, use, store, and protect your information when you use our website www.sunshine-adventures.net (the “Website”) and our services.

By using our Website, you agree to the collection and use of your data as outlined in this policy. If you do not agree, please refrain from using our Website.

1. Who We Are

Sunshine Adventures is a luxury and adventure travel agency providing tailor-made travel experiences.

📍 USA Office: 8 The Green, Dover, DE 19901, USA

📧 Email: contact@sunshine-adventures.net

📞 Phone: +1 585-282-6876

We are the data controller responsible for processing your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant local laws.

2. What Personal Data We Collect

We collect personal data to provide you with the best possible travel experiences. The information we collect includes:

A. Information You Provide Directly

✅ Booking Information: Name, contact details, passport information, payment details.

✅ Communication Data: Emails, messages, and phone calls with our customer support team.

✅ Account Details (if applicable): Login credentials, preferences, saved trips.

B. Information Collected Automatically

✅ Device Information: IP address, browser type, operating system.

✅ Usage Data: Pages visited, time spent on the Website, clicks, and interactions.

✅ Cookies & Tracking Technologies: See Section 6 for details.

C. Information from Third Parties

✅ Social Media Interactions: If you engage with us via Facebook, Instagram, or LinkedIn.

✅ Travel Partners & Suppliers: When booking services through third-party providers.

3. How We Use Your Data

We process your data for the following purposes:

🎟️ To process bookings and provide travel services (flights, hotels, experiences).

📩 To communicate with you (booking confirmations, travel updates, customer support).

🎯 To personalize your experience (recommendations based on preferences).

💳 To process payments securely (via our payment gateways).

📊 To improve our Website and services (analyzing user behavior, testing new features).

🔐 To ensure security and prevent fraud (verifying identity, detecting suspicious activity).

📢 For marketing purposes (only with your consent – see Section 5).

4. Legal Basis for Processing Data

We process your data based on the following legal grounds:

Contractual Obligation – To fulfill your travel bookings.
Legitimate Interest – To improve our services and Website.
Legal Compliance – To meet regulatory and legal requirements.
Consent – When you opt-in to marketing or cookies (you can withdraw at any time).

5. Marketing Communications

We may send you promotional emails, newsletters, or offers only if you have given consent. You can opt-out at any time by:

📩 Clicking “Unsubscribe” in our emails.

📞 Contacting us at contact@sunshine-adventures.net

We do not sell or rent your personal data to third parties for marketing purposes.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

Remember your preferences and settings.
Analyze traffic and user interactions.
Provide personalized content.

🔧 You can manage cookie settings in your browser.

7. Data Sharing & Third Parties

We may share your data with trusted third-party partners to provide our services, including:

🏨 Hotels & Airlines – To process bookings.

💳 Payment Providers – To handle transactions securely.

📢 Marketing Tools (Google, Facebook Ads) – For targeted advertising (only with consent).

🛡️ Legal Authorities – When required by law (fraud prevention, government requests).

All third-party service providers are contractually obligated to protect your data.

8. Data Storage & Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy.

Booking records: Up to 7 years (for tax & legal reasons).
Marketing data: Until you opt-out.
Website analytics: Up to 2 years.

When data is no longer needed, it is securely deleted or anonymized.

9. Data Security Measures

We implement strict security measures to protect your personal information:

✅ SSL Encryption – Secure transmission of data.

✅ Access Controls – Limited access to authorized personnel only.

✅ Data Anonymization – Where possible, to enhance privacy.

Despite these measures, no system is 100% secure. We encourage you to use strong passwords and be cautious with personal data online.

10. Your Rights Under GDPR & Other Laws

Depending on your location, you have the following rights regarding your data:

🔍 Right to Access – Request a copy of your personal data.

✏️ Right to Rectification – Correct inaccurate information.

❌ Right to Erasure ("Right to be Forgotten") – Request data deletion.

🚫 Right to Object – Stop processing for marketing purposes.

🔄 Right to Data Portability – Transfer your data to another service.

🔐 Right to Restrict Processing – Limit how your data is used.

📌 To exercise these rights, contact us at [Insert Contact Email]. We will respond within 30 days.

11. International Data Transfers

Since we operate globally, your data may be transferred outside your home country (e.g., to travel suppliers). We ensure these transfers comply with GDPR and other privacy regulations using:

EU Standard Contractual Clauses (SCCs).
Data protection agreements with third parties.

12. Updates to This Policy

We may update this policy periodically to reflect changes in laws or our business. Any changes will be posted on this page, and we may notify you via email if necessary.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📍 Sunshine Adventures HQ